Refund & Cancellation Policy
Effective Date: January 6, 2026
Company: Monetize, LLC d/b/a BusinessNitrogen.ai (“Business Nitrogen,” “Company,” “we,” “us”)
Support: [email protected]
1) Scope and controlling terms
This Policy applies to purchases made directly from Business Nitrogen, including:
Digital Products (courses, toolkits, templates, downloads, recordings, prompt packs, etc.)
Coaching Programs (group coaching, masterminds, 1:1 coaching, mentorship, communities, curriculum portals)
Done-For-You / Custom Deliverables
Subscriptions / Memberships
Live trainings, workshops, speaking, and coaching sessions
Product-specific terms may apply. Each offer may have product-specific refund/cancellation terms shown on the checkout page/order form, provided such terms are clearly disclosed and agreed to by the customer at the time of purchase. If there is any conflict between this Policy and product-specific terms, the more restrictive terms (less favorable to the customer) shall only apply if they were conspicuously disclosed and separately acknowledged by the customer at checkout. Otherwise, this Policy shall control.
2) Definitions
“Access” means any of the following voluntary actions taken by the customer: (i) logging into a portal/community after initial account setup; (ii) viewing or streaming any lesson or content; (iii) downloading any file or material; (iv) joining a private group or community; (v) receiving templates, scripts, or resources at the customer's request or through the customer's affirmative action; (vi) submitting assignments or work product; or (vii) attending any call or session. For clarity, Access does not include: (a) automated delivery of welcome emails or system-generated notifications that do not contain substantive content; (b) initial account setup or credential verification; or (c) involuntary receipt of materials sent by the Company without the customer's request or affirmative action to access them.
“Consumed Materials” means materials or services that have been actively and voluntarily accessed, downloaded, viewed, used, or accepted for delivery by the customer, including without limitation: (i) digital content that has been streamed or downloaded by the customer; (ii) files, templates, or resources that have been received at the customer's request or accessed by the customer; (iii) time spent on coaching calls or services that the customer attended or participated in; (iv) proprietary information or methodologies disclosed to and reviewed by the customer; or (v) any other materials or services provided by the Company that have been utilized by the customer through affirmative action. For clarity, materials are not "Consumed" merely by being made available to the customer or sent to the customer without the customer's affirmative access or use.
3) Digital Products — 60-Day Action-Based Refund (Proof Required)
Digital Products may be eligible for an action-based refund if you meet all requirements below.
3.1 Refund window
Refund requests must be submitted within 60 calendar days of the purchase date. The purchase date is defined as the date the transaction was completed and payment was processed, as shown on the customer's order confirmation. If no order confirmation was provided or if the date shown is unclear, the purchase date shall be the date the customer's payment was actually received by the Company or its payment processor.
3.2 Required proof (80% completion + work + activity logs)
To qualify for a refund under this Section 3, you must submit all of the following within the 60-day refund window specified in Section 3.1:
80% completion of the Digital Product (as shown in your course portal progress), and
Your completed work (worksheets, scripts, prompts/output, assignments, drafts, screenshots, or files created while following the program), and
Activity logs/evidence of attempted implementation, such as: portal activity/progress screenshots, dated notes or a tracker, screenshots of emails/texts you sent using the materials, CRM screenshots showing outreach/follow-up activity, or comparable proof you attempted the steps in good faith.
3.3 How to request a refund
Email [email protected] with subject: Refund Request – [Product Name] and include:
Order email and/or order number
Product name
Completion screenshot (showing ≥80%)
Your work files/screenshots of completed work
Your activity logs/attempt evidence
If approved, refunds will be issued to the original payment method within 10 business days of approval. The actual receipt of funds depends on your card issuer, bank, or payment processor and may take additional time beyond our processing period.
3.4 Digital Product exclusions
Refunds are not available if:
required proof is not provided,
the request is submitted outside the 60-day window,
the product was obtained via an unauthorized reseller, or
there is evidence of abuse, including but not limited to: (i) a pattern of repeated refund requests across multiple products; (ii) evidence that materials were copied, downloaded, or distributed with the intent to refund; or (iii) other conduct demonstrating bad faith or an attempt to obtain materials without payment.
4) Coaching Programs — No Refund After Access (Login-Based Rule)
Because Coaching Programs include immediate access to proprietary materials and reserved time:
No refunds once Access occurs.
Login-based rule: If you log in more than one (1) time to the coaching program portal or platform, you do not qualify for any refund (even if you did not attend calls). A "login" means an authenticated access to the program's proprietary content or materials, excluding initial account setup or password reset activities.
Once any live coaching session in the program has started (see Section 6), refund eligibility ends, regardless of whether the customer attended that session if they have not provided 48-hours notice.
5) Done-For-You / Custom Deliverables — Non-Refundable Once Work Begins
For any done-for-you services, custom builds, copy/design work, funnel implementation, integrations, or bespoke deliverables:
All fees are non-refundable once work begins. Work is deemed to have begun when any of the following occurs: (i) onboarding commences; (ii) the Company requests assets, information, or access from the customer; (iii) strategy work is performed; (iv) the Company accesses customer accounts or systems; (v) production time is scheduled or used; or (vi) any other substantive work is undertaken by the Company or its contractors in furtherance of the deliverables.
If your checkout/order form defines a “start date,” “kickoff,” or “commencement,” that moment is treated as the start of work.
6) Live Trainings, Workshops, Speaking, and Live Coaching Sessions
6.1 No refunds after a live session starts
No refunds are available once a live session has started, regardless of whether you attend, are late, or experience technical difficulties preventing your participation.
6.2 Credits / reschedules (48-hour rule)
If requested at least 48 hours (2 business days) before the scheduled start time, you may request one (1) reschedule or credit (as applicable), subject to availability and any checkout/order form terms for that event/program. Reschedules and credits are granted at the Company's sole discretion and are not guaranteed. Requests made with less than 48 hours' notice will not be honored.
7) Subscriptions / Memberships
7.1 Self-service cancellation
We provide a self-service cancellation mechanism for subscriptions (for example, inside your account/billing settings).
7.2 Month-to-month subscriptions — 7-day notice
You may cancel with at least 7 calendar days’ notice before your next renewal date to avoid being charged for the next billing cycle. Notice is effective when received by the Company through the designated cancellation mechanism.
If you cancel fewer than 7 days before renewal, your cancellation will take effect after the next renewal processes and you will retain access through that paid period.
The Company does not provide prorated refunds or refunds for prior billing periods, including partially used periods, except where required by applicable law.
7.3 Prepaid subscriptions (annual or multi-month paid upfront)
For prepaid plans:
You may cancel automatic renewal at any time (so the subscription does not renew at the end of the current term), but the prepaid amount is non-refundable once the subscription term begins, except where required by law. The term begins on the date access is first granted to the subscription content or services.
If you need support with prepaid cancellation (or cannot self-cancel), you must email us at [email protected] and include documentation sufficient to identify your purchase, including: (i) order number; (ii) email address used for purchase; and (iii) subscription plan name. The Company will respond to cancellation requests within 5 business days of receipt. Cancellation will be effective upon the Company's confirmation, and the customer will receive written confirmation via email.
8) No refunds for Consumed Materials
The Company does not provide refunds for Consumed Materials—including content accessed, downloaded, viewed, or used, or services/time already delivered—except where required by applicable law. This limitation applies regardless of: (i) the extent of use; (ii) the customer's satisfaction with the materials or services; (iii) the customer's subjective evaluation of quality or value; or (iv) whether the customer completed or fully utilized the materials or services. For clarity, "accessed" includes any viewing, streaming, or display of content, whether or not saved or downloaded.
9) Regional consumer rights
The Company primarily markets in the United States. This Policy and all refund determinations shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflicts of law principles. However, purchases may occur from other regions. Nothing in this Policy limits any mandatory, non-waivable consumer protection rights you may have under the laws of your jurisdiction of residence. In the event of a conflict between this Policy and mandatory consumer protection laws, such mandatory laws shall prevail to the minimum extent required. Where applicable law provides a mandatory refund right, cancellation right, cooling-off period, or consumer guarantee that cannot be waived by agreement, the Company will honor such rights. To invoke any such mandatory right, customers must contact the Company at [email protected] with: (a) proof of purchase; (b) specification of the mandatory legal right being invoked; and (c) citation to the specific law or regulation, if possible. The Company will respond within 10 business days of receiving such notice.
10) Chargebacks and disputes
If you believe a charge is incorrect, you must contact the Company at [email protected] within 30 calendar days of the date the charge appears on your statement with a detailed explanation of the alleged error, including: (i) the transaction date; (ii) the amount charged; (iii) the specific reason you believe the charge is incorrect; and (iv) any supporting documentation. The Company will investigate and respond within 10 business days. If you initiate a chargeback with your financial institution without first contacting the Company and allowing at least 10 business days for investigation, the Company reserves the right to immediately suspend access to all products and services until the chargeback is fully resolved. If the chargeback is found in the Company's favor or is withdrawn by the customer, access may be permanently terminated at the Company's sole discretion, and no refund will be provided. The Company may also pursue collection of any fees, costs, or damages incurred as a result of the chargeback, including chargeback fees assessed by payment processors. If a dispute is resolved in your favor, any suspended access will be restored within 2 business days.